Where the work gets stuck.
A polished answer is not useful when nobody can check it. Document search fails when it misses the right source, when the quoted source does not support the answer, or when the screen hides uncertainty.
SERVICE.03 — KNOWLEDGE RETRIEVAL
Get answers from your documents, with the source shown.
We design document search around your documents, the questions your team asks, and the mistakes that would cost you most.
Start with the business problem, not the type of software.
The right solution becomes clear once we can see the records, handoffs, decisions and the cost of mistakes.
What the system changes.
The system finds the relevant passages, shows where each answer came from, and says so when your documents do not contain a useful answer.
Every part supports one process.
Each screen and connection has a clear role in the process, so the system stays easy to understand as it grows.
Organizing your documents
Sort documents by type, owner, date, who may see them, and the questions they can answer.
Search and ranking
Combine several search methods and rank the results, so the answer uses the best supporting passages.
Sources on screen
Show the exact passage behind each answer, linked to the version of the document it came from.
Testing on real questions
Test on a maintained set of real questions. Does it find the right passage? Does the passage support the answer? Does it say so when the answer is missing?
One complete process before more automation.
The first release covers one process from start to finish. New cases and permissions come after that first version works well.
- 01 — QUESTIONS
Collect real questions.
Start with the questions people ask, the sources they trust, and the cost of a wrong or unsupported answer.
- 02 — SEARCH
Build the search.
Prepare the documents, find matching passages, rank them, and link each answer to the passages it used.
- 03 — TESTING
Test before adding more documents.
Test the system on questions it has not seen. Each weak answer becomes a test case that runs again after every change.
See related projects.
These pages show delivered systems or explain how we build, without showing private client rules or data.
Engineering approach
See how we build and test document search.
The engineering page explains how we split documents, search, rank, show sources, test and handle failures.
Open the page Interactive demoTry a working demo.
The Company Brain demo answers questions from 12 sample documents and shows the passage it used.
Open the pageQuestions to answer before we build.
These are useful questions to settle before design or development starts.
Can the system use private documents?
Yes. The search follows your access rules, so each person only sees passages they are allowed to see.
What happens when the answer is not in the documents?
The system is built to say that it did not find enough information and to show the closest useful sources, instead of making up an answer.
How do we know the search got better?
We run a maintained set of questions with known correct passages, and review every missed, weak or unsupported answer as a test case.
NEXT — YOUR PROCESS
Tell us about one process that needs fixing.
Describe what starts it, the people involved, the current handoffs, and the result you need to rely on.